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Popular Articles
Getting Started
Learn the basics of using Donkomi
How to Create an Account
Step-by-step guide to signing up on Donkomi
How to Place Your First Order
Complete guide to making your first purchase
Understanding Our Interface
Navigate Donkomi like a pro
Setting Up Your Profile
Customize your account and preferences
Orders & Payments
Everything about ordering and paying
Payment Methods Accepted
Learn about Mobile Money, Cards, and more
How to Track Your Order
Monitor your order status in real-time
Cancelling an Order
Cancel orders before they're shipped
Understanding Service Fees
Breakdown of platform fees and charges
Shipping & Delivery
Delivery timelines and pickup locations
Delivery Timeframes
When will my order arrive?
Pickup Locations
Find convenient pickup points near you
What If My Order Is Late?
Steps to take for delayed deliveries
Delivery Notifications
Stay updated on your order status
For Vendors
Guides for selling on Donkomi
Becoming a Vendor
How to start selling on Donkomi
Listing Your Products
Create compelling product listings
Managing Your Wallet
Withdraw earnings and track sales
Featured Products Guide
Get more visibility for your products
Returns & Refunds
Our return and refund policies
Return Policy Overview
What can be returned and how
Requesting a Refund
Step-by-step refund process
Damaged or Defective Items
How to report product issues
Refund Processing Times
When will I receive my refund?
Account & Security
Keep your account safe and secure
Resetting Your Password
Recover access to your account
Enabling Two-Factor Authentication
Add extra security to your account
Managing Notification Preferences
Control how we contact you
Deleting Your Account
Permanently remove your account
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