Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Last updated: December 5, 2024

At Donkomi, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our marketplace platform.

By using Donkomi, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

Information We Collect

Personal Information

When you create an account, we collect your name, email address, phone number, and delivery address. For vendors, we also collect business information including bank account details for payments.

Transaction Data

We store information about your purchases, payment methods, order history, and communication with vendors to provide and improve our services.

Usage Information

We automatically collect device information, IP address, browser type, and how you interact with our platform to enhance user experience and security.

How We Use Your Information

Service Provision

We use your information to process orders, facilitate payments, send notifications about your transactions, and provide customer support.

Communication

We send order confirmations, shipping updates, and important account notifications via email, SMS, and in-app notifications based on your preferences.

Platform Improvement

We analyze usage patterns to improve our platform, develop new features, and personalize your shopping experience.

Security & Fraud Prevention

We monitor for suspicious activity, verify transactions, and protect against unauthorized access to keep your account secure.

Information Sharing

With Vendors

Your name, delivery address, and order details are shared with vendors to fulfill your orders. We require vendors to protect your information.

Payment Processors

We share necessary payment information with our trusted partners (Paystack, Hubtel) to process transactions securely. They follow strict security standards.

Service Providers

We work with third-party companies for email delivery, SMS notifications, and analytics. They only access information needed to perform their services.

Legal Requirements

We may disclose information when required by law, to protect our rights, or respond to legal processes.

Your Rights & Choices

Access & Correction

You can view and update your personal information anytime in your Profile Settings. Contact us if you need help accessing your data.

Notification Preferences

Control what notifications you receive through Notification Settings. You can opt out of marketing emails while still receiving important order updates.

Account Deletion

You can request account deletion by contacting support. Some information may be retained for legal or business purposes.

Data Portability

Request a copy of your data in a machine-readable format. We'll provide your information within 30 days.

Data Security

Encryption

All sensitive data is encrypted in transit using SSL/TLS protocols and at rest using industry-standard encryption algorithms.

Access Controls

We implement strict access controls, ensuring only authorized personnel can access user data for legitimate business purposes.

Regular Audits

Our security practices are regularly reviewed and updated to address emerging threats and maintain the highest security standards.

Payment Security

We never store your complete card details. All payment processing is handled by PCI-DSS compliant payment providers.

International Data Transfers

Data Storage

Your data is primarily stored on servers in Ghana and may be transferred to servers in other countries for backup and redundancy purposes.

Protection Measures

When data is transferred internationally, we ensure appropriate safeguards are in place to protect your information according to this Privacy Policy.

Cookies & Tracking

We use cookies and similar technologies to enhance your experience, analyze platform usage, and deliver personalized content. You can control cookie preferences through your browser settings.

Learn more about our Cookie Policy →

Children's Privacy

Donkomi is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of significant changes via email or in-app notification. Your continued use of Donkomi after changes constitutes acceptance of the updated policy.

Last updated: December 5, 2024

Questions About Your Privacy?

If you have questions or concerns about our Privacy Policy or how we handle your data, we're here to help.